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The Guide to Resolving Spectrum App Issues on Roku



Are you one of those people who love watching TV shows but don’t want to get tied up with hefty cable TV packages? If the answer is yes, then you can use Roku devices with Spectrum’s TV application to stream high-quality content anytime you want and anywhere you like. However, nothing is perfect in this world and sometimes you have to face a few problems when you try cutting corners. Being a subscriber of Spectrum Internet, if you are having some troubles with the Spectrum TV application on Roku devices, this guide is for you.

What is Roku and My Spectrum App?

Roku devices are basically an affordable and easy way to streamline your entertainment setup. Roku devices serve as a replacement for traditional and expensive cable TV services allowing you to stream HD quality content without having to pay huge bills to cable TV service companies.

Spectrum TV application is a bonus perk for all Spectrum subscribers who avail of services offered by this company. This app can be used with several types of devices at the same time such as TVs, computers, laptops, and smartphones, etc. This eliminates the need for a cable TV box. 

How to Setup a Roku Device with TV?

Roku devices are very easy and simple to set up. All you need is an internet connection, a Roku device, and a TV with an HDMI port. Roku TVs have a built-in Roku-OS so, you don’t have to trouble yourself with the HDMI cable. For all other TVs, simply attach the Roku device using the HDMI port after turn it on and connecting it to the internet. Once you create your Roku account simply log in using your credentials and you are good to go.

Using Roku with Spectrum App

Once you download the Spectrum TV application on your Roku devices, you get to see the channel lineup through this application. This channel list can be accessed via the live streaming feature of Roku devices. Apart from that, you can access the on-demand, premium, and other broadcast channels provided by the Spectrum TV service.

Issues of Spectrum App on Roku

It is natural to face issues with any app or device. Every once in a while, people have issues with the app due to several reasons that include software updates, bugs, poor internet connection, or any other technical glitches. Here is a simple guide to some of the most common and recurring issues that occur.

#1. Spectrum App Doesn’t Work

In case your app is causing issues and you are unable to navigate or see any channels, try: 

  • updating the software, 
  • rebooting your device, and
  • uninstall and reinstall the app. 

#2. Spectrum App Doesn’t Work

If you had previously saved your favorite channels in a list and updating the device software or the app software has caused them to disappear, here is what you can do to fix it.

  1. Go to the channel tile and remove the channel from the Roku home screen by pressing the star key (*) on your remote.
  2. Now, choose the option titled ‘remove channel’. 
  3. Once that is done, go to Settings, choose System, and select the ‘System Restart’ option to reboot your device.
  4. After the reboot is complete and the Roku player restarts, add your channel to the favorite’s list again and see if it worked.

Last Resort

In case you have tried it all and nothing has worked for you, it is time to bring in the help of professionals. At this point, if your Spectrum TV app is still troubling you on Roku devices, it is better to get in touch with Spectrum’s customer service representatives. Are you wondering why contact Spectrum’s customer support instead of Roku? That is because the channels provided by Spectrum on the Roku devices are actually established and maintained by Spectrum directly. That is why the customer support staff of Spectrum will be better equipped to help resolve the matter.

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